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Why You Are Not Turning Facebook Fans Into Customers

Dec 4, 2012 By Tea Leave a Comment

 

When Facebook introduced new Timeline in March this year, the Facebook business page owners and marketers worried about the loss of the profile banners which have been widely used to promote businesses and display calls to action. While many are now using cover photo for such purposes it is against Facebook guidelines to display calls to action, contact details, price or purchase information or any Facebook features, such as “Like us” on you cove r photo.

If you are one of these people, you are risking your Facebook business page to be shut down. Imaging what would it mean for you to lose all you worked so hard for?

I know it’s frustrating that such prominent place, as the cover photo is, cannot be used as advertising space. But if you think about the purpose of Facebook, you will soon see why Facebook banned such use.

Having said that, there are ways how you can utilise cover photo to your benefits. You can either use it for your identification, promotion and direction of your visitors.

Identification

Cover photo is ideal to present your brand’s story or even products. Think about how you want visitors of your Facebook business page to recognise you, what do you want to be known by.

The key is to build up recognition of your brand. Once visitors become familiar and comfortable with your brand and your products, they will become your fans, customers and even brand advocates.

Promotions

Remember, calls to action are strictly forbidden but that doesn’t stop you from promoting your products, events, sale or discounts. Think of cover photo as a billboard, your prime advertising space, just without explicit mentioning prices or calls to action. You can still be creative, catchy and entertaining.

Direction

This strategy is useful if you want to draw your visitors’ attention to your custom tabs. While you cannot directly direct them using call to action phrases such as ‘enter competition’, ‘click on tab’, ‘sign-up’ or similar, you can direct them with a clever design of your cover photo that will draw visitors’ eyes to that section of your Facebook business page.

Whatever strategy you are currently using make sure you try others as well. Then test them to see which one engaged better with your audience. In marketing, testing is the most important part. Make sure you set up measurable objectives of your strategies, so that you will be able to objectively measure your results. If you don’t test, you will never know what works and want doesn’t. This might result in investing your energy, money and time doing wrong strategies.

So what’s not allowed in a cover photo:

  • Calls to action;
  • your contract information; e.g. phone number, website, email address…
  • price or purchase information;
  • reference to any Facebook features / actions e.g. “Like our page”

Facebook Cover photo should not:

  • infringe any 3rd party intellectual property,
  • be false, misleading or deceptive.

What is allowed is it that you use a space of 851x351pixels for promotion of your brand, your story, you product for engagement with your clients, brand recognition and sometimes just pure entertainment.

And if this article opened up your creativity or if you are using some other Facebook cover photo strategies, why not share them with others in comments below.

 

 

Filed Under: Facebook for Business Tagged With: Custom Facebook Fan Pages, Facebook for business, Social media marketing

Do You Need to Customize Facebook Business Page?

Aug 23, 2012 By Tea Leave a Comment

Facebook has been a leading social media platform for some time now and with growing numbers of businesses, large or small, starting to realise its potential, it’s becoming extremely important how you customize Facebook page.

Setting up Facebook business page might seem pretty straight forward; however with numbers of users growing each day, it is becoming more and more important to do these steps right so that your customers can find you.

Designing a custom Facebook fan page stretches far beyond good looking timeline cover photo and logo.  Your custom Facebook fan page should communicate your company’s purpose, vision and branding.

A well customized Facebook business page will:

  1. Tell a story of who you are
  2. Engage your visitors
  3. Achieve brand consistency
  4. Introduce calls-to-action and
  5. Build an active following

Whilst the (not so) new Facebook Timeline appears to be all about visuals, underneath lays an immense opportunity to spread and share your business’ story, engage with customers, potential prospects and to generate leads.

But before make things look pretty, it’s important to look at what is the purpose of your custom Facebook fan page. Think about what you wish to achieve with your Facebook business page. What is the purpose of engaging with your customers?

Is it to spread your message or is it about to ‘see and be seen’, or is it about generating leads?

A well customized Facebook business page should do all this – and if you do it right; you will notice that Facebook Timeline offers even better tools to achieve all these then the old Facebook layout.

The Facebook Timeline has a set of new features that affect how you can customize your Facebook business page.  Some offer you more flexibility and some must follow specific guidelines.  These are the areas you can customize on your Facebook business page:

  • Timeline Cover Photo
  • Your profile picture
  • Your URL
  • Views and Apps
  • How you wish to present your content, e.g post, milestones, events, questions
  • Adding various apps and tools

There are plenty of opportunities on your Facebook business page to infuse your brand and message.

To customize Facebook page all you need to do is:

1 – Familiarise yourself with new Facebook Timeline guidelines

This is a very important step. Facebook has a right to delete your account if you do not follow their guidelines. Imagine you worked hard to create your Facebook business page, you’ve created a good following and all this can go to waste because you didn’t care or had time to read the guidelines.

 

2 – Get creative juices flowing

This is the fun part. Be creative, engaging, put yourself in shoes of your followers. What would you like to see, hear and feel when visiting your Facebook business page?

 

3 – Allocate time and resources and get the job done

This might be the most challenging part for most small businesses; finding time and resources to make it all happen. Many start setting up Facebook business page yet they never finalise it. Having a Facebook business page that is not customized and optimized is worst then not having a page at all. Why?

 

Posting content without tools to harvest your hard work is simply wasting your precious time. On the other hand once fans decide your page is boring, it will take heaps of effort to persuade them to come back.

 

At Weblicious Solutions we are well aware that things look simple and anyone can do them. But we also know that running a small business has enough challenges already. We know you would rather concentrate on doing your core business – stuff you are good at – So why don’t you let us do the hard work for you. Send us an email or click here to find out how we can help you…

 

Filed Under: Facebook for Business Tagged With: Custom Facebook Fan Pages, Facebook Fan Page, Facebook for Business, Social media marketing

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